Websites and Applications maintenance is the act of regularly checking your website for issues and mistakes and keeping it updated and relevant. Regular monitoring of your websites and applications is a must for keeping your business running smoothly so that websites and applications are highly available, reliable and stay relevant to current business needs.
With that in mind, here is a list of website maintenance tasks that should be completed regularly
- Product and technical information.
- Receiving and registering queries submitted via phone/video calls, chat, social networks, email, self-service portal.
- Promptly solving simple, previously documented issues.
- Escalating unsolved issues to the next support level and providing status updates according to an agreed SLA till their closure.
- Fixing application performance issues.
- Resolving software configuration and account administration incidents.
- Software installations.
- Fixing issues on the code and database level.
- Software customization, adding new features, application integration.
- 24/7 security monitoring and scheduled vulnerability and misconfiguration diagnostics.
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