Maintenance Services

Maintenance Services by Softozen

Websites and Applications maintenance is the act of regularly checking your website for issues and mistakes and keeping it updated and relevant. Regular monitoring of your websites and applications is a must for keeping your business running smoothly so that websites and applications are highly available, reliable and stay relevant to current business needs.

With that in mind, here is a list of website maintenance tasks that should be completed regularly:

  • Product and technical information.
  • Receiving and registering queries submitted via phone/video calls, chat, social networks, email, self-service portal.
  • Promptly solving simple, previously documented issues.
  • Escalating unsolved issues to the next support level and providing status updates according to an agreed SLA till their closure.
  • Fixing application performance issues.
  • Resolving software configuration and account administration incidents.
  • Software installations.
  • Fixing issues on the code and database level.
  • Software customization, adding new features, application integration.
  • 24/7 security monitoring and scheduled vulnerability and misconfiguration diagnostics.

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